How It Works
Q: How does our service work?​
A: You use this website to order online from multiple farmers and makers all in one spot. Those vendors deliver your ordered items to our hub. We pack the orders. Then, you pick up or we deliver, depending on what option you choose at checkout.
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During our pickup hub hours, we'll often have donuts & coffee available for purchase!
Vendors may also choose to set up and offer even more unique items for on-site purchase!
Pickup & Delivery
Q: Where do you deliver? Where is your pickup hub?
A: Please visit our pickup & deliveries page found HERE.
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Q: When will my order be ready?
A: If you order by Monday at 11:59pm, your order will typically be ready that same Wednesday (for pickup) or Wednesday/Thursday (for delivery, depending on your zip code). Please visit our pickup and deliveries page found HERE.
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Q: Do I need to be home for delivery?
A: Yes, please make every effort to be home during your pickup slot. If you need to leave, but will be home shortly, place a secure cooler on your front porch (or similar) area. Please note that once products are delivered, we are no longer responsible for loss.
Orders
Q: Is there a minimal order amount?​
A: Yes, we require orders that are a minimum of $15 (subtotal). A $3.99 gathering fee will apply to each order, so please keep this in mind and think about grouping more items together.
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Q: Will I need to sign a contract or subscription?
A: No! Membership is not needed, nor any contracts. This is simply a local market e-commerce website to make shopping local easy.
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Q: Do any other fees apply?
A: During checkout, a $3.99 Gathering Fee will apply to each order, regardless of your total. If you choose delivery, an additional $8.99 fee will be added (but ohhh sooo convenient!).
Food Keeping
Q: How is my food kept safe?
A: When food is dropped off to us by vendors, we keep your items temperature controlled at our hub. The Local Farm Cart carries a retail license and has been approved by MDARD.
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Returns: Not happy with a product? Contact our support. We typically do not handle returns at this time (especially for consumable items) and do not offer product exchanges. The Local Farm Cart inspects goods for quality prior to pickup/delivery. If it doesn't meet our quality check, we'll remove it from your order and refund you.​​​
Returns
Q: Do you take returns?
A: If you are not happy with a product, please contact our support.
We typically do not handle returns at this time (especially for consumable items) and do not offer product exchanges. However, we would like to hear from you.
The Local Farm Cart inspects goods for quality prior to pickup/delivery. If it doesn't meet our quality check, we'll remove it from your order and refund you.​​​