How It Works
Q: How does our service work?​
A: #1. You use this website to order online from multiple farmers and makers all in one spot. #2. Those vendors deliver the ordered items to our hub. #3. We pack the orders. #4. Then, you pick up or we deliver, depending on what option you choose at checkout.
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During our pickup hub hours, we'll often have donuts & coffee available for purchase! Vendors may also choose to set up and offer even more unique items for on-site purchase!
Pickup & Delivery
Q: Where do you deliver? Where is your pickup hub?
A: Please visit our pickup & deliveries page found HERE.
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Q: When will my order be ready?
A: If you order by Monday at 11:59pm, your order will typically be ready that same Wednesday (for pickup) or Wednesday/Thursday (for delivery, depending on your zip code). Please visit our pickup and deliveries page found HERE.
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Q: Do I need to be home for delivery?
A: Yes, please make every effort to be home during your pickup slot. If you need to leave, but will be home shortly, place a secure cooler on your front porch (or similar) area. Please note that once products are delivered, we are no longer responsible for loss.
Orders
Q: Is there a minimal order amount?​
A: Yes, we require orders that are a minimum of $20 (subtotal). A $4.99 gathering fee will apply to each order, so please keep this in mind and think about grouping more items together.
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Q: Will I need to sign a contract or subscription?
A: No! Membership is not needed, nor any contracts. This is simply a local market e-commerce website to make shopping local easy.
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Q: Do any other fees apply?
A: During checkout, a $4.99 Gathering Fee will apply to each order, regardless of your total. If you choose delivery, an additional $8.99 fee will be added (but ohhh sooo convenient!).
Food Keeping
Q: How is my food kept safe?
A: When food is dropped off to us by vendors, we keep your items temperature controlled at our hub. The Local Farm Cart carries a retail license and has been approved by MDARD.
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Returns: Not happy with a product? Contact our support. We typically do not handle returns at this time (especially for consumable items) and do not offer product exchanges. (Think of us like a farmer's market.)
The Local Farm Cart inspects goods for quality prior to pickup/delivery. If it doesn't meet our quality check, we'll remove it from your order and refund you.​​​